CLICK TO VIEW our showroom at 452 Heidelberg Rd, Fairfield.


Wrought Iron Melbourne, Australia - Melbourne Aluminium & Iron Lacework - Links

 

1. When are you open?

We are open weekdays 8.30am to 5.00pm and Saturday 9.00 am to 4.00pm. We are closed Sundays and all public holidays. Please allow sufficient time in store to answer your enquiries. We recommend getting in early to avoid disappointment. For additional information please call us on 03 9489 5100 or click here.

2. I would like to visit your showroom, where can I park?

You may park immediately out front of our showroom at 452 Heidelberg Road, Fairfield between Arthur & Station Streets. Parking is also available in the surrounding side streets, where we can trolley your goods to your vehicle. Please note: there is clearway on Heidelberg Road weekdays until 9.30am.

3. How do I place an order?

You can place an order simply by emailing us at info@melbournelacework.com.au , by fax on 03 9489 5956 or by phone on 03 9489 5100. When placing your order by email, fax or in writing please include the following:

Your full name (business name and/or your name)
Address
Contact telephone number
A detailed description of your order
Whether delivery is required
Your preferred payment method
ABN if applicable
All trade orders must be accompanied with a written trade order (including ABN)

4. Is a deposit required?

Yes. A deposit of 50% is required to secure all new orders including all 'special order' items. The balance is payable prior to dispatch or on the day of collection of your order.

5. How can I pay?

You may pay by Direct Debit (click here for our banking details), EFTPOS, Visa, MasterCard, American Express, Cheque (I.D. is required) or cash. Please note we do not surcharge credit card payments.

6. How long will my order take to get ready?

We carry huge stocks of many of our products. Therefore in many cases you may collect your order immediately. If possible please contact us in advance so we can have your order ready before you arrive. There are also items that we don't have available to collect immediately. These may include garden furniture, lights, letterboxes, verandah posts, security doors etc. These products can take up to 4 weeks but may extend during peak periods.

7. Do you deliver interstate / overseas?

Yes. We choose the best freight option to suit your requirements. We must be notified of damages as a result of freight within 24 hours. You are welcome to source an independent quote to compare.

Should you choose your own courier we highly recommend that you take out transport insurance against damage or loss to the full value of your order. If you select your own courier, packaging fees may apply, please contact us for pricing.

8. What is the cost of freight?

We arrange a premium freight service of which is suitable for the handling of our products. Freight costs are determined by various factors, these include: the items physical weight & size, its value (for transport insurance), the destination and whether you choose a general or express service, therefore prices will vary. Please contact us and we can arrange a customized freight solution to suit your needs.

9. Do you have other distributors?

No. You can only purchase direct from us. Many of our products are quite specialized and require the right advice therefore we won't trust your purchase to just anyone. This ensures we give you the best possible advice, service and price. Our team of sales staff all have many years' experience to ensure you buy the right product the first time.

10. Do you make customised items? Eg gates, fences etc

No. However there are some instances where we can slightly alter our standard range of products to suit your needs. In addition we may also be able to suggest a business that can.

11. What is your refund / return policy?

We do not offer refunds or replacements if you simply change your mind or don't require the item anymore.
However our Returns Policy includes the rights you have under Australian Consumer Law (see below) and may provide you with additional benefits in addition to those rights. We may consider on a case by case basis offering a credit note and / or an exchange**.

Your rights under Australian Consumer Law

'Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.'

If in the event your purchase is faulty, damaged, wrongly described or breaches consumer guarantee we will cheerfully refund your money or exchange the product upon presentation of your proof of purchase. If your purchase incurred a delivery fee, then we will cover the cost of delivery for return*.

If in the event that you change your mind then please call 03 9489 5100 and a credit note and / or exchange will be considered at our discretion. For a credit note and / or exchange of a delivered product, unfortunately additional delivery charges will be incurred at your expense*. Please note that all change of mind returns must be in their original condition and packaging.

*Please note that the delivery charge will be reimbursed when we are at fault. That is, if the wrong product is delivered, there is a fault with the product (including damage in transit) or Melbourne Aluminium & Iron Lacework has breached a consumer guarantee. In other circumstances, including change of mind, the delivery charge will be deducted from the credit note or exchange.

** Proof of purchase must be provided.

To learn more about your rights as a consumer visit the Consumer Affairs Victoria website at www.consumer.vic.gov.au

For any other questions, please contact us by clicking here.